1. Authenticity Guarantee At ReLuxe, we guarantee that all products listed are 100% authentic. Every item undergoes a rigorous multi-point authentication process conducted by our trained team and, where applicable, verified using industry-recognized tools such as Entrupy. Any item deemed inauthentic will not be accepted or sold.

2. Condition Disclosure All pre-owned items are sold in their current condition. We strive to provide clear and honest descriptions, including any visible signs of wear or imperfections. Please read the product descriptions carefully and review all images before purchasing.

3. Returns & Refunds All sales are final. Due to the nature of pre-owned luxury items, we do not accept returns or exchanges unless:

• The item received is significantly different from the listing description

• The item was damaged during shipping

In such cases, the buyer must notify us within 24 hours of delivery with supporting photos and unboxing videos. Reluxe will assess the issue and respond within 3 business days.

4. Shipping & Delivery

• Orders are processed within 1-3 business days upon confirmation of payment.

• Domestic shipping is handled via trusted couriers (JNE, Grab, GoSend).

• All shipments are insured where applicable.

5. Payment Terms We accept payments via:

• Bank Transfer (BCA)

• Cash on Delivery (for lounge pickup only)

Payments must be made within 24 hours of order confirmation. Items are not reserved until full payment is received.

6. Lounge Appointments ReLuxe offers a private display lounge for in-person viewing by appointment only. Bookings must be confirmed at least 24 hours in advance. Late arrivals over

15 minutes without notice may result in rescheduling.

7. Privacy & Data We respect your privacy and are committed to protecting your personal information. Details provided through account sign-ups and email subscriptions to our newsletter will remain strictly confidential. This information is used solely to arrange appointments, share updates, and communicate with you directly, ensuring a seamless and trusted ReLuxe experience

8. Policy Updates ReLuxe reserves the right to update these Terms & Policies at any time. Customers will be notified of significant changes through our website or email list.